Any company that has start selling on the Internet, it must remember that it applies the same rules, so far. In addition, starting the subject to other provisions - of Internet commerce (trading at a distance). That is why - regardless of whether the sale takes place through its website, a special platform, or the directory from which the products can be ordered by e-mail or phone, it is worth it to know.

The essential information to be provided on the site or shop online:
- Full name of company (in the case of single business activity - including the name of the business)
- Location (full address)
- If the company sells requiring authorization - an authorization number and name of issuing authority
- Electronic contact addresses.
In addition, customers appreciate the administration phone number, as well as a Skype name.

Regulations (also placed on a page) needs to protect both the seller and buyer and should contain information about:
- Payment (form, time - for example, if the transfer is not received within 7 working days, the contract will be canceled)
- Costs and time and manner of delivery,
- How to claim its place of submission and the time of consideration,
- Terms of return of goods,
- Costs arising from using the phone or other means of communication if they are not standard
- The date on which the offer or information about the binding nature of the price (if they are variables),
- In the case of services - with a minimum period for which the contract may be concluded on the law and denounced it.
Please note that you can follow the rules of other online shops are available in the same or similar industry, but because of the copyright, may not be copied.
You should also provide (this can be done precisely in the rules) that all products / services, etc. shown in this site are not offered. If not, you may be a problem at the time requested by the customer for the product that is not in stock, or in a warehouse (therefore temporarily store is unable to provide it), because of the provision which says that the customer accepted the offer requires for execution. Disclaimer reverse situation - that the customer "bids" by the order, and store it "accepts" (that is, in practice the contract) or reject (if it is unable to carry out).
Although it is best to avoid situations in which the store is on the specified range available.

Personal data - it is hard to shop online without the data collection and processing. However, please note that:
- Collection of data must serve specific purposes and be required to implement them (name, address - used to carry out the contract, or purchase order be sent to the client, but to the question of religion, or sexual orientation is difficult to justify),
- For processing must have the consent (this can be done by placing the box in the order form or a form to create an account in the store),
- Can not be processed for the purpose for which the client has not given consent,
- It must be possible to correct the data, as well as the withdrawal of consent for the processing,
- If the data were collected by a third party (including the agreement on sharing), it should be current or potential client tell where they originated.

Your rights as a consumer (buyer):
Returns:
- The client has the right to return goods within 10 days of its receipt (within 10 days is required to make a statement of withdrawal, the goods may dosłać later), but during the przedświątecznym worthwhile to note that the time is not extended - for example, 28 days
- Goods must be in original packaging and not carry a trace of use (has a right to be tested),
- The consignment should be accompanied by a receipt or invoice,
- The exceptions are:
• audio-video recordings and computer programs, when you open the original packaging
• products closely associated with a buyer (personalized, such as dress seam to order, or a collage of photos on the cover of the album),
• highly perishable products,
• The Press,
• the provision of services started, with the consent of consumers before the end of ten days after the conclusion of the contract,
• contracts for services, or pay the price of which depends entirely on the movement of prices on financial market
• services relating to the gaming and lottery;
- The majority of experts believes that the costs (both ways) borne by the buyer,
- In the case of prepayments made by the consumer, the seller should be added to the returned amount of interest (from the amount) from the date of her
- Do not set the "punishment" for the phrase,
- The right to a refund within 10 days shall also apply when the customer has chosen to receive card.

Claims:
- Apply the same rigor as in the case of an ordinary shop
- Factory defects - depending on the product - they can be advertised for two years from the date of purchase,
- Do not prolong the term of complaints.

Sales and Promotions:
- Should be given their term of validity
- If the sale is associated with defects of the goods (eg, box damaged or scratched casing), this must be clearly stated (otherwise the client will be able to advertise the product due to the defect).
Payment methods:
Internet sales are sales of a specific - usually the vendor and the customer does not meet (apart from receiving a personal situation), so are most non-cash payments. They are:
- For the collection - a very popular method in Poland, despite the fact that generates additional costs (usually borne by the customer) - the seller sends the item, the customer pays on delivery of the consignment appropriate amount. Then, Mail (or courier) transfer money to or has given an account at the address. Minus is the waiting time for the payment and the additional cost (transfer or transmission), but many customers do not like to pay in advance, even if you have to pay for items 4-5 zł, because fear is a fraud, that the product will not reach them, or will be different than ordered;
- Transfer - is the simplest and cheapest method of payment. Customer at any time after receipt of order and confirmation of the goods, transfer money from your account to your store. The only expense is the cost of transfer and - if the customer does not have access to your account via the Internet - the time it takes to get to the bank or the post office, if the customer does not have an account. For the Seller to the safest method - send the goods only after receipt of funds;
- Payment card - a fast and secure method, but also generates costs for the seller. To be able to accept such payments, you must sign a contract with any of the companies involved in the settlement of payment card Credit card payment via the Internet (eg DotPay, eService, eCard). Each of these companies charge the dealer fee and commission on completed transactions. However, at higher margins, continues to be cost-effective, because more and more people are looking for such a form of payment;
- PayPal - a fairly new form of payments in Poland, for now popular mostly among those benefiting from Ebay. It does not require any administration in addition to e-mail address (the rest is encoded on the site). However, due to the short presence in Poland is not very often shared by the stores.